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Our approach is quite simple and an example of another industry may help.
We are like the passenger flying business and the impact upon it by the entry of budget airlines with a twist.
People want to fly from A to B as cheaply as possible to start. Then, different customers may wish to spend a bit more of their disposable income to get from point A to point B in a bit more comfort, or with less stress.
For that, they pay a little more BUT and this is important Our Core Services are exactly the same. You leave from an airport and arrive at another airport, on the same plane, whoever you are and whatever you pay.
Our Core Services allows you to trade with confidence in the UK Financial Services marketplace. To keep costs down we prefer you to communicate through our website and using emails.
However, we obviously accept snail mail and telephone calls but these can push up our infrastructure costs which will eventually pass on to you so customers work with us to everyones benefit.
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